Privacy Policy
Effective date: June 9, 2026
This Privacy Policy explains how Floodline Restoration Co. collects, uses, and shares information gathered through waterdamageeastbronx.com (the Site). By visiting the Site or submitting a service request, you accept the practices described here. If you do not agree, please do not use the Site.
Floodline Restoration Co. is a marketing and referral company. We advertise home services, collect requests from visitors, and pass those requests to independent businesses that actually perform the work. We do not send crews, employ technicians, or carry out any home-service jobs ourselves.
This policy applies to information collected through the Site, over the phone, or through any chat tool we make available. It does not cover what independent businesses do with your information after they receive it - please review their own privacy notices for that.
Are there other companies involved in running this Site?
Yes. Floodline Restoration Co. is one of several home-service brands that share common ownership or management. Those related brands, along with certain service providers they all use - such as call-answering services, scheduling and customer-management platforms, web-hosting providers, and marketing-technology vendors - may receive or have access to personal information we collect.
Information is shared across that group of affiliated brands and shared vendors primarily so your request can reach the right trade specialist in your area, and also for routine purposes like billing support, fraud prevention, and quality monitoring.
Any affiliated brand or vendor that receives your information is required to handle it under this policy or one whose core protections are materially the same.
What should I know about calls and text messages?
When you submit a request through the Site, both Floodline Restoration Co. and the independent business that receives your request may contact you by phone or text message. That includes calls or texts placed using an automatic telephone dialing system (autodialer) as well as messages that use a prerecorded or artificial voice.
Consent is not required to buy anything. Agreeing to receive calls or texts is never a condition of obtaining any goods or services.
How often you hear from us depends on the nature of your request and how the responding business follows up - message frequency varies and cannot be predicted in advance.
Standard message and data rates from your mobile carrier may apply to any texts you receive or send.
To stop text messages at any time, reply STOP to any message we or the responding business sends you. Reply HELP to any message if you need assistance. Please be aware that opting out of texts stops SMS contact but does not automatically close an open service request or stop other forms of communication (such as email or phone calls) unless you separately ask us to stop those as well.
You can also send opt-out requests or questions about messaging to us directly through our contact page.
Do I have special rights under my state’s privacy law?
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable consumer privacy legislation - have the rights described in this section.
Your rights include:
- Right to know and access: You may ask us to confirm whether we collect personal information about you, to tell you the categories of information we have collected and the categories of third parties it was shared with, and to give you access to the specific pieces of personal information we hold about you.
- Right to correct: If information we hold about you is inaccurate, you may ask us to fix it.
- Right to delete: You may ask us to delete personal information we have collected from you, subject to certain legal exceptions.
- Right to portability: You may request a copy of the personal information you provided to us in a format that is reasonably usable.
- Right to opt out of sales, sharing, and targeted advertising: You may direct us not to sell or share your personal information and not to use it for targeted advertising or profiling that produces legal or similarly significant effects.
Important note about how this Site works: When you submit a service request, the contact details and project information you provide are passed to the independent businesses that may respond to, quote, or perform the requested work. Under certain state privacy laws - including the California Consumer Privacy Act - that transfer may qualify as a sale or share of personal information. We do not hide that. If you do not want your information transferred to those businesses, please do not submit a request through the Site. If you have already submitted a request and wish to opt out or withdraw your information, contact us through the contact page - that is the opt-out mechanism we provide, as there is no on-site toggle or cookie banner for this purpose.
How to exercise any of these rights: Submit your request through the contact page. An authorized agent may submit on your behalf if they provide adequate proof of authorization. We may need to verify your identity before acting on a request. We will respond within the timeframe the applicable state law requires.
Appeals: If we decline your request, you will receive a written explanation. You may appeal that decision by replying to our response or reaching out to us again through the contact page. We will let you know the outcome of the appeal.
No discrimination: Exercising any of these privacy rights will not result in being denied service, being charged a higher price, or receiving a lower quality of service from us.
What information do we collect?
The main information we collect is whatever you give us when you ask about a home service. That typically includes your name, a phone number where you can be reached, an email address, the address or general location where the work would take place, and a description of the job or project. The same applies whether you fill out a quote form, start a live chat, or call in.
We also collect a modest amount of technical information automatically - for instance, which pages you visited on the Site, your browser type, and general device information. This is standard for most websites and helps us keep the Site functioning properly.
Who sees the information I submit, and am I consenting to be contacted?
When you submit a service request, the information you provide - your name, phone number, email, service address, and project details - is sent to the home-service companies and skilled trade specialists in our network whose work matches your request and service area. Those companies are independently owned and operated. They may reach out to you directly by phone, text, or email to discuss your request, offer a quote, or schedule the job.
We also share information with the affiliated brands and vendors described in the affiliates section above, with analytics services that help us understand Site usage, and with any party as required by law.
By submitting a form, starting a chat, or otherwise sending your information through the Site, you authorize that transfer of your information to the businesses described here. You also authorize Floodline Restoration Co. and the business that receives your request to contact you about it - by phone call, SMS, or email. As stated elsewhere in this policy, agreeing to receive those calls or texts is not a condition of purchasing any service.
How do we protect your information?
We use reasonable, industry-standard technical and organizational measures to protect the personal information we hold - things like encrypted connections and access controls. That said, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee that your information will never be accessed, disclosed, or altered by unauthorized parties, and you share it with that understanding.
Can this policy change?
Yes. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the revised date at the top of the page will change. Continued use of the Site after an update means you accept the revised policy. We encourage you to check back periodically.
Last updated: June 9, 2026
How long do we keep your information?
We keep personal information only as long as is reasonably necessary to coordinate your service request, maintain records required by law, resolve disputes, or enforce our agreements. Once information is no longer needed for those purposes, we take steps to delete or de-identify it.
Is this Site intended for children?
No. waterdamageeastbronx.com is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through the Site, please contact us and we will take steps to remove it.
How can you reach us with questions or privacy requests?
If you have questions about this Privacy Policy, want to exercise a privacy right, or need to make any other privacy-related request, please reach out through our contact page. We will do our best to respond promptly.
Floodline Restoration Co. - East Bronx, NY